Lodge Consulting
Hardekole B2B provides flexible lodge support on guest communication, administration and guest experience.
Personal, efficient and monthly cancellable.
Freelance Management
Relief Management
Daily operational needs
Staff Management
Guest relations
Admin
R 1500 excl. VAT
Remote Admin Solutions
Management of booking platforms (listings, reviews, availability, queries)
Guest communication (pre- arrival, in-stay)
Upsell and booking of guest activities and transfers
Starter - R 4600 (20hrs per month)
Standard - R 8900 (40hrs per month)
Premium - R 13800 (60hrs per month)
All rates excl. VAT
Digital Marketing Support
2 high-quality social media posts per week
Weekly review and update of lodge web presence
1 photoshoot per month (20 professional edited pictures included)
Monthly content plan & insight report
R 8600 / month, excl. VAT
German Market Package
Setup of German homepage section & booking information
German translation of guest communication templates and lodge material
Initial German Social Media Post to introduce lodge to the DACH market
R 5150 excl.. VAT
Guest Experience Workshop
Upgrade your guest service standards through a practical full day FOH workshop:
Effective guest communication
Complaints & Service recovery
Smooth Check- in procedure
Pre-arrival preparation and expectations
Cultural awareness for international guests
R 5500 / day for up to 6 participants, excl. VAT
Add - Ons
Refresher Workshop / Onboarding
R 2300 / Half Day excl. VAT
Quality Check (weekly, incl. Checklist and report)
R 2500 / month excl. VAT